Professional outreach
Reach physicians, pharmacies, clinics and other professionals. Support product launches, communicate information and capture feedback systematically.
Skyclar Healthcare
Closer to people.
Better healthcare communication.
We organise communication with healthcare professionals and patients, from market outreach and field-sales support to research, patient programmes and service lines. With suitable specialists, clear workflows and personal support.
Capabilities
Reach people. Support care.
For pharma, medical technology, diagnostics, nutrition, care and rehabilitation. We plan communication around your product or programme and organise suitable delivery.
Remote field-sales support
Phone and video conversations, digital presentations, appointment setting and follow-up help field teams spend their time with relevant contacts.
Studies and pre-screening
Reach potential participants, check prescribed inclusion and exclusion criteria and hand contacts to study sites, following the approved study protocol.
Patient support programmes
Regular contact, reminders and administrative support for studies and adherence programmes. Language coverage, team qualifications and escalation paths are agreed for each project.
Service lines and technical support
Handle product, order, portal and study-device enquiries. Service hours, responsibilities and handovers are aligned with the audience.
Research and surveys
Explore needs, experiences and messages with professionals and patients, from the research question and channel selection to findings that inform decisions.
Reporting and documentation
Set up defined processes for receiving and forwarding safety reports. Medical assessment and regulatory responsibility remain with the appropriate specialist teams.
Working together
Clear on the goal.
Specific about the next step.
- 01
Define the programme
Agree audiences, content, countries and desired outcomes.
- 02
Build the team and workflow
Agree qualifications, training, conversation guides and documentation.
- 03
Support each contact
Deliver the programme, capture feedback and route enquiries appropriately.
- 04
Improve quality
Review reachability, process quality and outcomes together.
Healthcare communication needs a clear framework. Before launch we align training, consent, data access, documentation and escalation with the programme.
IN PRACTICE
Putting the solution
into practice.
A relevant use case for Skyclar Healthcare.
Skyclar HealthcareIllustrative use case
Healthcare · Patient communication
Guide patients through a programme.
- The challenge
- Participants in a patient programme have recurring administrative questions. The specialist team needs a clear view of interactions and unresolved requests.
- The approach
- Trained staff explain the process, coordinate callbacks and record requests. Medical questions follow defined routes to the appropriate professionals.
- The intended outcome
- A consistent point of contact for participants and clear handovers to the specialist team.
PLANNING YOUR PROJECT
Is this right
for your project?
What do you need to achieve, what is already in place and what output does your team need? These questions define a useful starting point.
Who is it for?
Skyclar Healthcare supports pharmaceutical and medtech businesses and organisations that need structured communication with healthcare professionals or patients. A project may begin with a focused programme, a survey or an ongoing communication service. We distinguish between providing information, recruiting participants, supporting contacts and analysing feedback. That distinction determines the channels, staff skills and coordination required from your specialist team. Each programme needs a suitable brief and workflow, rather than assuming that a general sales process will fit every healthcare interaction.
What we clarify before launch
Preparation starts with the audience, countries and languages, purpose of contact and planned duration. Existing scripts, training material and approvals help establish the work required. For patient programmes, we also discuss which information is necessary and how questions reach the appropriate clinical professionals. Medical advice, treatment decisions and the assessment of safety reports remain with qualified teams. The communication workflow needs to preserve these boundaries when unexpected questions arise and provide a defined route for escalation. These requirements inform training and pilot testing.
How to assess the service
Useful measures follow the assignment: accessibility for a service line, programme participation, survey completeness or the quality of recorded interactions. Before launch, we agree what reporting you receive and how open cases are handled. A pilot checks whether outreach, knowledge and escalation work together before the scope changes. Reports should help your team decide what to do next. They do not imply a guaranteed clinical outcome or participation rate, and any conclusions must be interpreted within the actual programme and data collected.
The next step
Our first conversation establishes the scope of your project. You do not need a finished specification. A short description of the task, a preferred timeframe and the question currently holding you back are useful starting points. We can then decide whether an assessment, workshop, specific enquiry or pilot is appropriate. A proposal sets out the agreed scope, the input required from your team and the next steps. Decisions about extending the work are based on what we learn, keeping the initial engagement focused and understandable.
Good to know
The right questions.
A clear starting point.
Who is this for?
For pharma, medtech, diagnostics and related organisations that need structured communication and support for professionals or patients.
Does Skyclar make medical decisions?
We organise and support communication and service processes. Medical decisions and assessment of safety reports remain with qualified professionals.
Which activities can we outsource?
Examples include professional outreach, administrative patient support, surveys and service lines. We define conversation scope, training and escalation with your specialist team. Clinical work stays with the appropriately qualified professionals.
How is sensitive information handled?
Before launch, we establish which data is needed, who may access it and how cases are recorded and escalated. Storage locations, access controls and required agreements are part of project preparation.
What determines the cost?
Costs depend on the agreed assessment and setup, services or modules, interfaces and ongoing support. After clarifying your needs, we provide a proposal covering the specific scope and commercial terms.
How soon can we start?
Timing depends on scope, available information and required approvals. The first conversation defines a practical starting point. We then align preparation, the schedule and the input needed from your team.
Skyclar Healthcare
What would you like
to move forward?
Tell us about your challenge. Together we will find the right starting point.
Discuss your project hello@skyclar.com